Get in touch

Last updated: 2026-11-07T05:44:44+00:00

No phone line or contact form is offered on this page, since a written record beats a conversation with no record afterward.

Email

A wording mistake, a broken link, something unclear in our cookie or privacy notice, or a page pretending to be us: write to [email protected] about any of it.

Account, payment and bonus questions

Those need to be handled by the gaming platform rather than us. Routine, day-to-day queries move fastest through your account's live chat, but formal complaints and any documents need the platform's own support address instead. Nothing changes on your account if you email us: no account reopened, no withdrawal released, no bonus restored, since account access simply is not available to us here.

What to include

• Give us the email registered to your account so the case is traceable.
• Your time zone, plus the exact date and time.
• Should the issue be visible, a screenshot would help.
• Payment-related queries need the transaction reference included.

Provide those four items and a case can typically be checked at once. Leave them out and the first thing you hear back is a request to send them, losing a day.

Response times

You will not see a promised turnaround time in hours on this page. The time you write in makes a difference, and an assurance that fails you in the dead of night is worse than making none at all. The order we reply in matches the order messages come in.

Complaints

If the platform's answer leaves your issue unresolved, get it in writing and escalate via the operator's own complaints procedure. The next move, once exhausted, is the authority that issued the licence, findable through the platform's footer.